General FAQs
Are there any additional charges that I should be aware of for the car subscription service?
In a car subscription service, there are some additional costs that may be charged which are dependant on your usage of the vehicle. These include fees for failed payments, fine management, tolls management, excess mileage, damage excess reduction, driver risk premium in the event of an at-fault accident and cleaning or fuel charges. It’s important to review the terms and conditions of your subscription plan carefully to understand these potential charges.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our car subscription service does involve some small upfront costs. These include:
- Bond: A refundable bond of $500 – $1500 is required depending on the price of your car to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
- Holding Deposit: This amount is composed of your security deposit equivalent to a week’s subscription, and an advance payment for your first week’s pro-rata subscription. Your one week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.
What happens at the end of my subscription plan?
At the end of your subscription term, if there are no further bookings, we will calculate your refund by deducting any incurred fees or charges from your bond and security payment. Incurred fees and charges may include excess kilometres, damage, cleaning, fuel, missed payments or administration fees. This process ensures that your account balance is settled when returning your vehicle.
What happens if I am switching to a new vehicle plan?
If you are switching to a new vehicle subscription plan with Karmo, your remaining bond and security deposit will be seamlessly transferred over to your new plan, and your payments proceed as usual.
If you have any further questions regarding the upfront costs or any other aspect of our car subscription service, please feel free to contact our customer support team.
Can I add an additional driver to my Karmo car subscription plan?
Yes, it is possible to add up to two additional drivers to your car subscription, provided they meet the eligibility criteria. An additional fee of $15.00 per week per driver will apply.
Please contact our customer service team for more information on adding drivers to your subscription plan.
Can I add kilometres onto my subscription plan?
Yes, there are options on some vehicles that may be possible. When applying please comment on how many kilometres you think you will require so we can discuss your subscription plan options.
Do I need to pay for servicing and maintenance of the vehicle during my car subscription?
One of the key benefits of our car subscription plan is the inclusion of all normal running costs, including servicing and maintenance. We take care of these expenses so that you can enjoy a hassle-free experience throughout your subscription period. Our goal is to provide you with a convenient and worry-free driving experience.
If you have any specific questions regarding the coverage of running costs or any other aspect of our car subscription service, please don’t hesitate to reach out to our customer support team.
Does Karmo perform a credit check for a car subscription application?
At Karmo, we understand that everyone’s financial situation is unique, and we aim to provide our services to as many customers as possible. We do not require a traditional credit check as part of our application process. Instead, we focus on assessing your ability to pay for the service.
To ensure we can make an informed decision and tailor our offerings to your specific needs, we kindly request that you provide us with a copy of your pay slip and a copy of your bank statement as part of the application process. These documents help us evaluate your financial capability to meet the payment requirements of the service.
We value your privacy and treat all personal information with the utmost confidentiality. Rest assured that any documents you provide will be handled securely and used solely for the purpose of assessing your eligibility for our service.
Our aim at Karmo is to make our services accessible to individuals from various financial backgrounds. By considering factors beyond just credit ratings, we strive to provide an inclusive and fair experience for all our customers.
If you have any concerns or questions regarding our application process or the information we require, please don’t hesitate to reach out to our customer support team at Karmo. We’re here to assist you and provide the necessary guidance throughout the application process.
Thank you for considering Karmo. We look forward to helping you enjoy our services without the stress of credit checks!
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
If you have any questions or need assistance regarding the payment process or updating your credit card information, please don’t hesitate to reach out to our customer support team.
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
If you have any questions or need assistance regarding the payment process or updating your credit card information, please don’t hesitate to reach out to our customer support team.
How many kilometres can I drive on a subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged an excess mileage fee at a rate of 30 cents per kilometre over your allowance. We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 20%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
How much does the Karmo Care Damage Excess Reduction Fee cost for the car subscription service?
We value your need for flexibility and choices when it comes to determining your coverage in case of an accident. That’s why we are pleased to introduce the Karmo Care Damage Excess Reduction Fee. This fee provides you with the opportunity to customise your level of cover, giving you greater control and peace of mind.
What is the Karmo Care Damage Excess Reduction Fee?
Our damage excess reduction fee is an optional upgrade available to our valued customers, aimed at reducing the damage excess fee in case of an accident or claim. By paying this fee, you can have greater peace of mind knowing that your financial responsibility will be reduced. The fee is added on top of your weekly subscription plan, and we offer various pricing options to suit your needs.
If you have any questions or need more information about the Damage Excess Fee or upgrading to our Karmo Care Damage Excess Reduction Fee, our dedicated customer support team is here to assist you. Feel free to reach out to us, and we’ll be delighted to help you.
If I have been declined for finance on a loan can I still subscribe to a car?
If you have faced a decline for finance on a loan, we understand that it can be discouraging. However, at Karmo, we believe in providing flexible and innovative driving solutions to cater to various needs, even if you may not meet the criteria required by traditional lenders.
We recognize that lending criteria for loan approval has become stricter, and there are individuals who still require a new car. That’s why we offer subscription options that may be a suitable alternative for you. With Karmo, you may still have the opportunity to subscribe to a car and enjoy the benefits of driving without the constraints of traditional financing.
To explore your options and discuss how Karmo can help, we recommend reaching out to us directly. Our team will be more than happy to provide you with the necessary information and assist you in finding a solution that fits your unique circumstances.
At Karmo, we strive to make car ownership accessible and convenient, regardless of traditional financing challenges. Don’t hesitate to inquire with us to discover the possibilities available to you.
Is fuel or charging included in a Karmo car subscription plan?
While our car subscription plan covers a wide range of expenses, it’s important to note that certain costs are not included. These costs include fuel and charging expenses, which remain the responsibility of the subscriber. This means that you will need to bear the costs associated with refuelling or charging the vehicle during your subscription period.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Is there a premium charged if I am found at fault for an accident?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies.
In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This fee amounts to an additional $15 per week and is charged for a period of 12 months from the date of the incident claim. We want to ensure you have all the necessary details regarding this premium.
If you have any questions or need further clarification, please do not hesitate to reach out to our dedicated customer support team. We are here to support you.
What happens if I am in an accident, or my vehicle breaks down?
What happens if I am in an accident, or my vehicle breaks down?
Discover the procedures to follow in the event of an accident or breakdown while using your subscription car with Karmo.
Step 1: Call 000 if it is an emergency
Step 2: Fill in a Karmo Damage Report (if you were in an accident)
Step 3: Access Roadside Assistance
Vehicle breakdowns are extremely rare on Karmo. Still, all Karmo subscriptions come with 24/7 Roadside Assistance and Damage Cover. We and try and make these unfortunate events as easy to deal with as possible.
Step 1: Call 000 if it is an emergency
In an emergency call 000 before getting in touch with Karmo
Step 2: Fill in a Karmo Damage Report
In the event of an accident, you are required to complete a Damage Report while still onsite. You can access our online Damage Report on the button below.
Once submitted, please keep an eye on SMS and Email. Karmo will communicate additional steps depending on the nature of the incident. Some of these may also require steps to take while still onsite.
What is involved in a Damage Report?
The Damage Report form will prompt you through required details. Please be thorough when taking notes/photos/video of the accident scene, cross streets, landmarks, the direction of travel and car damage, as this information will help you complete an insurance claim.
In the event you have been in a multi vehicle accident, please ensure you collect the third-parties details while on site of the accident, you will need these details to complete the second page of the form
You will need the following details of anyone involved:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
If the other driver is not the owner of the vehicle, please collect the name of the owner.
Once you provide us with the necessary details, our dedicated team will promptly assist you in resolving the issue. Your safety is our top priority, so rest assured that we’ll handle your report with utmost care and professionalism.
Step 3: Access Roadside Assistance
Please reference the table below to determine the correct provider for your vehicle
| Manufacturer | Roadside assistance number |
| BMW | 02 8905 0331 |
| BYD | 02 8905 0331 |
| Cherry | 1800 424 379 |
| Ford | 13 3673 |
| Haval | 02 8905 0331 |
| Hyundai | 02 8905 0331 |
| Isuzu | 1800 947 898 |
| Jeep | 1800 102 277 |
| Kia | 131 542 |
| LDV | 1800 709 832 |
| Mazda | 1800 034 411 |
| MG | 1800 642 277 |
| Mitsubishi (Rideshare customers) | 02 8905 0331 |
| Mitsubishi (All other customers) | 1300 13 12 11 |
| Nissan | 1800 035 035 |
| Renault | 1300 836 403 |
| Skoda | 1800 009 008 |
| SSangyong | 1800 607 954 |
| Subaru | 1800 078 227 |
| Suzuki | 02 8905 0331 |
| Tesla | 1800 646 952 |
| Toyota | 02 8905 0331 |
| Volvo | 1800 186 586 |
| Volkswagen | 1800 637 181 |
Getting back into a new vehicle
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
Damage Excess Fees
In the event of an accident a Damage Excess Fee may be payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
What happens if I am involved in a car accident in my subscription car?
In the unfortunate event of an incident, here is the process to follow:
- Contact your local Karmo Hub to report the incident as soon as possible.
- If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
- If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
- A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
- Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
- Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
- The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
- If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.
What is included in a Karmo car subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover various services and expenses related to your vehicle. Our subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Karmo Provided Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damages and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience. If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
What is the application process for a car subscription plan?
The subscription application process is quick and easy and the application can be completed in under 10 minutes. Here are the steps:
- Start by submitting an enquiry online detailing the type of car you are after and the duration of which you would like it.
- You will be emailed an application form to fill out.
- Once approved, you will be asked to upload a copy of a payslip and a bank statement.
- Once your application is approved, you will be contacted to confirm vehicle availability, pickup time and contract details.
- You will be notified that your car is due for arrival and a time to pickup will be scheduled.
- Collect your car and start enjoying it!
- When your subscription plan is coming up for renewal, we’ll reach out to you to arrange for a new vehicle.
What is the eligibility criteria for car subscription?
To qualify for a car subscription, you need to meet the following requirements:
- Age: You must be between the ages of 25 and 75.
- Proof of Serviceability: You need to provide evidence of your ability to cover the subscription costs.
- Valid Driving Licence: You must possess a valid and unrestricted driving licence.
- Driver Declaration: You are required to pass the driver declaration, which ensures compliance with our safety standards.
If you have any questions or need further clarification regarding these criteria, please feel free to reach out to our customer support team.
Who is covered by Karmo provided insurance in my subscription car?
To ensure compliance with our insurance policy, it’s important to note that coverage is limited to the person listed on the contract, as well as any additional drivers who are explicitly mentioned on the subscription agreement.
This means that only the primary subscriber and any additional drivers specifically listed on the contract will be covered by our insurance policy during the subscription period. It is essential to adhere to this requirement for the protection and safety of all parties involved.
If you have any questions or need to add an additional driver to your subscription contract, please reach out to our team. We will be glad to assist you in updating the necessary information to ensure proper coverage.
Please remember that driving without the appropriate coverage may result in liability and potential financial risks. It is always our priority to prioritise the safety and security of our subscribers and provide comprehensive insurance coverage as per our policy guidelines.