Subscription FAQs
Am I able to swap the make and model of my vehicle I am subscribed to?
We understand that your needs may change over time, and we want to ensure that you have the flexibility to choose a vehicle that suits your preferences. That’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan.
This means that you can easily switch to a different vehicle that better aligns with your current needs. Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
Please keep in mind that there may be additional charges associated with upgrading to a higher-end vehicle or changing the make and model. For more details on the swapping or upgrading process, and to learn about any applicable charges, we encourage you to get in touch with our friendly team.
We want to ensure that you’re satisfied with your vehicle choice throughout your subscription plan, so don’t hesitate to reach out to us for more information or assistance with swapping or upgrading your vehicle.
Are there any additional charges once my subscription vehicle has been returned?
To ensure a smooth return process, we kindly request that you return your Karmo vehicle in the same condition as it was when you picked it up. This includes the following requirements:
- Fuel Level: Please return the vehicle with the same fuel level it had when you initially departed with it. We recommend checking the fuel gauge before returning to ensure it matches the level indicated at the beginning of your subscription.
- Cleanliness: We kindly ask that you thoroughly clean and vacuum the vehicle before returning it. This helps us maintain a high standard of cleanliness for the next subscriber. In the event that the vehicle requires cleaning upon return, we may need to charge a fee to cover the additional costs or request you to clean it.
Additionally, please note the following:
- Excess Kilometres: If you exceed the allocated kilometres for your subscription period, there may be additional charges for the excess distance travelled. It’s essential to keep track of your mileage and manage your usage accordingly.
We appreciate your cooperation in adhering to these guidelines. By returning the vehicle in the same condition as when you received it, you contribute to a positive experience for all our subscribers. Should you have any further questions or concerns regarding the return process or associated fees, our team will be more than happy to assist you.
Are there any additional charges that I should be aware of for the car subscription service?
In a car subscription service, there are some additional costs that may be charged which are dependant on your usage of the vehicle. These include fees for failed payments, fine management, tolls management, excess mileage, damage excess reduction, driver risk premium in the event of an at-fault accident and cleaning or fuel charges. It’s important to review the terms and conditions of your subscription plan carefully to understand these potential charges.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Are there any additional services I might add to my subscription plan?
To provide our customers with increased flexibility, we offer options to upgrade your subscription plan. It’s important to note that there may be additional costs associated with upgrading your car subscription. Upgrades can include options such as an additional driver upgrade or a Karmo Care (Damage Waiver) upgrade, which incur additional fees.
If you’re interested in exploring the possibilities of upgrading your subscription plan, we encourage you to get in touch with our dedicated customer service team. They will be able to provide you with detailed information tailored to your specific needs and help you make an informed decision. Please don’t hesitate to contact us for further information and assistance.
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our car subscription service does involve some small upfront costs. These include:
- Bond: A refundable bond of $500 – $1500 is required depending on the price of your car to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
- Holding Deposit: This amount is composed of your security deposit equivalent to a week’s subscription, and an advance payment for your first week’s pro-rata subscription. Your one week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.
What happens at the end of my subscription plan?
At the end of your subscription term, if there are no further bookings, we will calculate your refund by deducting any incurred fees or charges from your bond and security payment. Incurred fees and charges may include excess kilometres, damage, cleaning, fuel, missed payments or administration fees. This process ensures that your account balance is settled when returning your vehicle.
What happens if I am switching to a new vehicle plan?
If you are switching to a new vehicle subscription plan with Karmo, your remaining bond and security deposit will be seamlessly transferred over to your new plan, and your payments proceed as usual.
If you have any further questions regarding the upfront costs or any other aspect of our car subscription service, please feel free to contact our customer support team.
Can I add an additional driver to my Karmo car subscription plan?
Yes, it is possible to add up to two additional drivers to your car subscription, provided they meet the eligibility criteria. An additional fee of $15.00 per week per driver will apply.
Please contact our customer service team for more information on adding drivers to your subscription plan.
Can I add kilometres onto my subscription plan?
Yes, there are options on some vehicles that may be possible. When applying please comment on how many kilometres you think you will require so we can discuss your subscription plan options.
Can I put company branding on the subscription car?
At Karmo, we understand that many individuals and businesses use vehicles as a valuable tool of trade. We are pleased to offer various options for branding your vehicle to suit your needs.
Whether you’re an entrepreneur looking to promote your business or an organisation seeking to create brand visibility, we can assist you in applying branding to your Karmo vehicle. We recognize the importance of customization and creating a professional image for your business.
Our team can provide guidance and support regarding the permitted options for branding on the vehicle. We have guidelines in place to ensure that the branding is applied appropriately while maintaining the integrity of the vehicle.
To explore the available options and discuss your specific branding requirements, please contact our team. We will be happy to work with you to create a branded vehicle that effectively represents your business or organisation.
At Karmo, we aim to provide a comprehensive and personalised experience, helping you utilise your vehicle as a powerful tool for your trade.
Do I need to pay for servicing and maintenance of the vehicle during my car subscription?
One of the key benefits of our car subscription plan is the inclusion of all normal running costs, including servicing and maintenance. We take care of these expenses so that you can enjoy a hassle-free experience throughout your subscription period. Our goal is to provide you with a convenient and worry-free driving experience.
If you have any specific questions regarding the coverage of running costs or any other aspect of our car subscription service, please don’t hesitate to reach out to our customer support team.
Does Karmo offer all vehicle makes and models for subscription?
At Karmo, we take pride in offering a wide selection of cars that are currently in stock, as well as the ability to order additional vehicles. However, we want to inform you that due to supply issues from manufacturers, there may be times when certain make and models are unavailable for subscription.
We understand that finding the perfect car is important to you, and we’re here to help. We encourage you to get in touch with us to discuss your specific vehicle requirements. Our team will do their best to accommodate your needs and provide suitable alternatives if your desired make and model is not currently available.
Your satisfaction is our priority, and we’ll work closely with you to find a car that meets your preferences and requirements. Please don’t hesitate to contact us to discuss your options and explore the available vehicles.
Does Karmo perform a credit check for a car subscription application?
At Karmo, we understand that everyone’s financial situation is unique, and we aim to provide our services to as many customers as possible. We do not require a traditional credit check as part of our application process. Instead, we focus on assessing your ability to pay for the service.
To ensure we can make an informed decision and tailor our offerings to your specific needs, we kindly request that you provide us with a copy of your pay slip and a copy of your bank statement as part of the application process. These documents help us evaluate your financial capability to meet the payment requirements of the service.
We value your privacy and treat all personal information with the utmost confidentiality. Rest assured that any documents you provide will be handled securely and used solely for the purpose of assessing your eligibility for our service.
Our aim at Karmo is to make our services accessible to individuals from various financial backgrounds. By considering factors beyond just credit ratings, we strive to provide an inclusive and fair experience for all our customers.
If you have any concerns or questions regarding our application process or the information we require, please don’t hesitate to reach out to our customer support team at Karmo. We’re here to assist you and provide the necessary guidance throughout the application process.
Thank you for considering Karmo. We look forward to helping you enjoy our services without the stress of credit checks!
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
If you have any questions or need assistance regarding the payment process or updating your credit card information, please don’t hesitate to reach out to our customer support team.
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
If you have any questions or need assistance regarding the payment process or updating your credit card information, please don’t hesitate to reach out to our customer support team.
How many kilometres can I drive on a subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged an excess mileage fee at a rate of 30 cents per kilometre over your allowance. We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 20%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
How much does the Karmo Care Damage Excess Reduction Fee cost for the car subscription service?
We value your need for flexibility and choices when it comes to determining your coverage in case of an accident. That’s why we are pleased to introduce the Karmo Care Damage Excess Reduction Fee. This fee provides you with the opportunity to customise your level of cover, giving you greater control and peace of mind.
What is the Karmo Care Damage Excess Reduction Fee?
Our damage excess reduction fee is an optional upgrade available to our valued customers, aimed at reducing the damage excess fee in case of an accident or claim. By paying this fee, you can have greater peace of mind knowing that your financial responsibility will be reduced. The fee is added on top of your weekly subscription plan, and we offer various pricing options to suit your needs.
If you have any questions or need more information about the Damage Excess Fee or upgrading to our Karmo Care Damage Excess Reduction Fee, our dedicated customer support team is here to assist you. Feel free to reach out to us, and we’ll be delighted to help you.
How soon can I collect a car after subscribing to the car subscription service?
We understand that getting your desired car is important to you. The availability of cars for collection can vary depending on the specific vehicle you choose and its current stock status. If your chosen vehicle is currently in stock, you may be able to collect it within 24 hours of subscribing.
However, if the vehicle needs to be ordered, it may take a few days or weeks for it to become available. We recommend reaching out to our dedicated team to discuss your specific vehicle requirements and timelines. In the meantime, we may have alternative vehicles available for you to choose from. Once your desired car is in stock, we can facilitate a seamless swap.
We strive to provide the best customer experience and will do our best to assist you in finding the perfect car. Please don’t hesitate to contact us for further assistance or to explore available options.
Is fuel or charging included in a Karmo car subscription plan?
While our car subscription plan covers a wide range of expenses, it’s important to note that certain costs are not included. These costs include fuel and charging expenses, which remain the responsibility of the subscriber. This means that you will need to bear the costs associated with refuelling or charging the vehicle during your subscription period.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Is there a premium charged if I am found at fault for an accident in a subscription vehicle?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies.
In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This fee amounts to an additional $15 per week and is charged for a period of 12 months from the date of the incident claim. We want to ensure you have all the necessary details regarding this premium.
If you have any questions or need further clarification, please do not hesitate to reach out to our dedicated customer support team. We are here to support you.
Is there a premium charged if I am found at fault for an accident?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies.
In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This fee amounts to an additional $15 per week and is charged for a period of 12 months from the date of the incident claim. We want to ensure you have all the necessary details regarding this premium.
If you have any questions or need further clarification, please do not hesitate to reach out to our dedicated customer support team. We are here to support you.
Managing toll payments for your Karmo subscription vehicle
Karmo’s terms and conditions require that tolls be paid directly to the toll operator. This helps keep variable weekly costs to a minimum and help our customers budget for their subscriptions with ease. To make it easier for you, we strongly recommend fitting a toll tag to your vehicle. An administration processing fee is applicable to any unpaid tolls, that we receive on behalf of your vehicle. In such cases, you will be charged the unpaid toll charges and the administration charging fee on your next weekly payment.
How much is the administration processing fee for tolls and how can I avoid it?
The administration processing fee is $5 for each notice we receive. We have reduced the administration fee to $0.50 until November 14, 2024 to keep your costs as low as possible and to allow you time to order and install a toll tag. To ensure a seamless experience and avoid incurring the administration processing fee, we kindly request that you have a toll tag in the vehicle at the earliest.
Why are we moving to toll tags? What’s the difference?
Unfortunately as of October 11, 2024 Karmo cars will need to stay on the Karmo account to ensure there is a fall-back for unpaid tolls. You will need to get a toll tag to ensure tolls are nominated to you before they reach us. Unlike toll tags, a toll account is linked to the rego and you risk accidentally receiving toll charges even after you’ve moved into another car. So, if you’ve already linked your car to your toll account you will need to unlink it and get a toll tag moving forward.
Need more information or have additional questions?
If you have any questions or require further information about the administration processing fee or getting a toll tag, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What fees would I expect to incur in the event of an accident in a subscription vehicle?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage Excess Fee, regardless of fault. For details on the fees specific to your plan, this information is outlined in your contract. To reduce this damage excess fee, we offer you the option of upgrading to our Karmo Care, Damage Excess Reduction Fee at the time of starting your plan.
In addition, to the Damage Excess Fee you may also be charged a Driver Risk Premium. This is an additional $15 per week charge applied to drivers involved in an ‘at-fault’ incident. If you are determined to be at fault in an incident, this premium will be applied for a period of 12 months from the date of the claim. This fee will also be charged to new drivers if they have been in an accident within 12 months of starting a subscription plan.
If you have any questions or require further information about the Damage Excess Fee or upgrading to our Karmo Care, Damage Excess Reduction Fee, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What fees would I expect to incur in the event of an accident?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage Excess Fee, regardless of fault. For details on the fees specific to your plan, this information is outlined in your contract. To reduce this damage excess fee, we offer you the option of upgrading to our Karmo Care, Damage Excess Reduction Fee at the time of starting your plan.
In addition, to the Damage Excess Fee you may also be charged a Driver Risk Premium. This is an additional $15 per week charge applied to drivers involved in an ‘at-fault’ incident. If you are determined to be at fault in an incident, this premium will be applied for a period of 12 months from the date of the claim. This fee will also be charged to new drivers if they have been in an accident within 12 months of starting a subscription plan.
If you have any questions or require further information about the Damage Excess Fee or upgrading to our Karmo Care, Damage Excess Reduction Fee, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What frequency are payments made on a Karmo car subscription plan?
On a Karmo car subscription plan, your payments are made on a weekly basis. We offer this payment frequency to provide you with low payment amounts which are consistent throughout the duration of your subscription.
If you have any further inquiries regarding payment schedules or any other aspects of our car subscription plan, please feel free to contact our customer support team.
What happens if I am in an accident, or my vehicle breaks down?
What happens if I am in an accident, or my vehicle breaks down?
Discover the procedures to follow in the event of an accident or breakdown while using your subscription car with Karmo.
Step 1: Call 000 if it is an emergency
Step 2: Fill in a Karmo Damage Report (if you were in an accident)
Step 3: Access Roadside Assistance
Vehicle breakdowns are extremely rare on Karmo. Still, all Karmo subscriptions come with 24/7 Roadside Assistance and Damage Cover. We and try and make these unfortunate events as easy to deal with as possible.
Step 1: Call 000 if it is an emergency
In an emergency call 000 before getting in touch with Karmo
Step 2: Fill in a Karmo Damage Report
In the event of an accident, you are required to complete a Damage Report while still onsite. You can access our online Damage Report on the button below.
Once submitted, please keep an eye on SMS and Email. Karmo will communicate additional steps depending on the nature of the incident. Some of these may also require steps to take while still onsite.
What is involved in a Damage Report?
The Damage Report form will prompt you through required details. Please be thorough when taking notes/photos/video of the accident scene, cross streets, landmarks, the direction of travel and car damage, as this information will help you complete an insurance claim.
In the event you have been in a multi vehicle accident, please ensure you collect the third-parties details while on site of the accident, you will need these details to complete the second page of the form
You will need the following details of anyone involved:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
If the other driver is not the owner of the vehicle, please collect the name of the owner.
Once you provide us with the necessary details, our dedicated team will promptly assist you in resolving the issue. Your safety is our top priority, so rest assured that we’ll handle your report with utmost care and professionalism.
Step 3: Access Roadside Assistance
Please reference the table below to determine the correct provider for your vehicle
| Manufacturer | Roadside assistance number |
| BMW | 02 8905 0331 |
| BYD | 02 8905 0331 |
| Cherry | 1800 424 379 |
| Ford | 13 3673 |
| Haval | 02 8905 0331 |
| Hyundai | 02 8905 0331 |
| Isuzu | 1800 947 898 |
| Jeep | 1800 102 277 |
| Kia | 131 542 |
| LDV | 1800 709 832 |
| Mazda | 1800 034 411 |
| MG | 1800 642 277 |
| Mitsubishi (Rideshare customers) | 02 8905 0331 |
| Mitsubishi (All other customers) | 1300 13 12 11 |
| Nissan | 1800 035 035 |
| Renault | 1300 836 403 |
| Skoda | 1800 009 008 |
| SSangyong | 1800 607 954 |
| Subaru | 1800 078 227 |
| Suzuki | 02 8905 0331 |
| Tesla | 1800 646 952 |
| Toyota | 02 8905 0331 |
| Volvo | 1800 186 586 |
| Volkswagen | 1800 637 181 |
Getting back into a new vehicle
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
Damage Excess Fees
In the event of an accident a Damage Excess Fee may be payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
What happens if I am involved in a car accident in my subscription car?
In the unfortunate event of an incident, here is the process to follow:
- Contact your local Karmo Hub to report the incident as soon as possible.
- If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
- If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
- A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
- Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
- Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
- The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
- If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.
What happens if I don’t return my subscription vehicle as clean as when I collected it?
Karmo strives to ensure that our subscription vehicles are presented to you in a clean and tidy condition. We kindly request that you return the vehicle in a similar state. In the event that the vehicle requires additional cleaning beyond normal wear and tear, the following charges may apply:
- Minor clean fee: $150.00
- Major clean fee: $300.00
We appreciate your cooperation in keeping our vehicles clean for all customers to enjoy.
What happens if I exceed the kilometre allowance on a subscription plan?
What is Included in My Karmo Car Subscription’s Mileage Allowance?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance, with most subscription plans including 385 km per week. You can drive worry-free within this limit.
What Happens if I Exceed My Mileage Allowance?
In the case that you exceed this amount, most customer are charges 30 cents per kilometre over your allowance. We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
How Does Karmo Calculate and Charge for Excess Mileage?
Instead of waiting for one big charge after you return the car, we spread out any excess mileage fees throughout your booking. This means smaller, bite-sized payments that are easier to handle and budget for. If you exceed your mileage allowance by a significant amount (more than $50 worth), we charge in increments of $50 (like $50, $100, $150, etc.) added to your weekly payments.
Can I Receive a Refund if I Reduce My Mileage Usage?
Absolutely! If your driving decreases and you fall back within your mileage allowance later in your subscription, we’ll refund any excess payments when you return the vehicle or at the end of your booking period.
Will I Be Notified About My Mileage Usage and Potential Charges?
Yes, we believe in complete transparency. You’ll receive communications on Monday mornings notifying out of any mileage excess charges added that week.
What Should I Do if I’m Nearing My Mileage Limit?
If you’re close to exceeding your mileage allowance, you might consider altering your driving habits to avoid additional charges. Alternatively, you can contact you local Karmo team to discuss options for adjusting your mileage plan.
What happens if I return a subscription vehicle late?
To provide a hassle-free experience, we kindly request our customers to return the vehicle on the agreed-upon date to avoid any extra fees. In the event of a late return, a fee will be applied. This fee includes two components: a fixed fee of $100 and an amount equivalent to the daily rental charge for the vehicle from Karmo, plus GST (Goods and Services Tax). If you need to change your return date please contact your regional manager to advise of the date change as soon as possible to avoid any fees.
If you have any additional inquiries or concerns, please feel free to contact our dedicated customer support team.
What happens if I return my subscription vehicle with less fuel than when I collected it?
To ensure a seamless experience for all customers, our vehicles are provided to you with a full tank of fuel. We kindly ask that you return the vehicle with the same fuel level. In the event that the vehicle is returned with less fuel, the following charges may apply:
- Refuelling fee: $50.00
- Fuel cost: $3.30 per litre
We appreciate your understanding and cooperation in maintaining the fuel level of our vehicles. This helps us provide the best service to all customers.
What information and documentation is required when applying for a car subscription?
When submitting car subscription application, please ensure you have the following documents ready:
- Completed Application Form: Fill out the provided application form with accurate and relevant information.
- Driver Declaration: Complete the driver declaration, affirming your compliance with our safety requirements.
- Copy of Driving License: Provide a copy of your valid driving licence that displays your current address.
- Proof of Identity: Submit either your passport, birth certificate, or citizenship certificate to verify your identity.
- Bank Statement: Include a bank statement from the past 60 days to demonstrate financial stability.
- Payslips: Provide your last two payslips to support your income verification.
If you have any queries or need further assistance during the application process, please don’t hesitate to contact our customer support team.
What is included in a Karmo car subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover various services and expenses related to your vehicle. Our subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Karmo Provided Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damages and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience. If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
What is the application process for a car subscription plan?
The subscription application process is quick and easy and the application can be completed in under 10 minutes. Here are the steps:
- Start by submitting an enquiry online detailing the type of car you are after and the duration of which you would like it.
- You will be emailed an application form to fill out.
- Once approved, you will be asked to upload a copy of a payslip and a bank statement.
- Once your application is approved, you will be contacted to confirm vehicle availability, pickup time and contract details.
- You will be notified that your car is due for arrival and a time to pickup will be scheduled.
- Collect your car and start enjoying it!
- When your subscription plan is coming up for renewal, we’ll reach out to you to arrange for a new vehicle.
What is the cost to add an additional driver to my subscription plan?
Adding an additional driver to your plan is possible with our convenient additional driver upgrade. For just $15 per week per driver, you can include an extra driver during the plan period.
If you have any questions or need more information, please feel free to reach out to our customer support team. We’re here to assist you!
What is the eligibility criteria for car subscription?
To qualify for a car subscription, you need to meet the following requirements:
- Age: You must be between the ages of 25 and 75.
- Proof of Serviceability: You need to provide evidence of your ability to cover the subscription costs.
- Valid Driving Licence: You must possess a valid and unrestricted driving licence.
- Driver Declaration: You are required to pass the driver declaration, which ensures compliance with our safety standards.
If you have any questions or need further clarification regarding these criteria, please feel free to reach out to our customer support team.
What is the minimum subscription plan duration for the car subscription service?
The minimum duration for our subscription plans can vary depending on the vehicle you choose. For Tesla models, the minimum plan duration is 24 hours, allowing for short-term rentals and flexibility.
For all other vehicles, the minimum plan duration is 120 days, providing a longer-term commitment.
Furthermore, we offer discounted rates for extended subscription periods. You have the option to subscribe for up to 9 months, allowing you to enjoy the benefits of a longer subscription at a reduced rate.
For more information about available subscription plans and durations for specific vehicles, we encourage you to contact us directly. Our customer support team will be happy to provide you with detailed information tailored to your needs.
What late payment fees can I expect with a subscription plan?
Starting from August 1st, 2023, there are new fees and charges associated with late payments for subscription plans. Here are the details:
Grace Period
A grace period of 24 hours is provided to make up for a missed payment. During this timeframe, if the payment is made, no additional charges will be incurred.
Failed Payment Fee
f a payment is not made within the 24-hour grace period, a $12.50 fee will be applied for each failed transaction that occurs daily until the late payment is recovered.
It is essential to stay informed about these fees and ensure timely payments to avoid any additional charges.
What will I be charged if there is damage to the vehicle during the subscription?
During your possession of the subscription vehicle, it’s possible that you may accidentally cause small damages unrelated to a car accident. These damages can include scratches, dents, damage to the car interior, scratched wheels, damaged tires, or even a lost or damaged key. Please note that fees associated with these small damages cannot be claimed from insurance.
The cost for repairing these small damages is determined based on the extent of the repairs needed for your vehicle. There are no additional administrative processing fees included in the calculation of the Damage Repair Cost. We strive to provide transparency regarding these costs, ensuring you are informed about the financial responsibility associated with such damages.
If you have any further questions or require clarification regarding the Damage Repair Cost or any other related matters, please feel free to reach out to our customer service team. We are here to assist you.
Who is covered by Karmo provided insurance in my subscription car?
To ensure compliance with our insurance policy, it’s important to note that coverage is limited to the person listed on the contract, as well as any additional drivers who are explicitly mentioned on the subscription agreement.
This means that only the primary subscriber and any additional drivers specifically listed on the contract will be covered by our insurance policy during the subscription period. It is essential to adhere to this requirement for the protection and safety of all parties involved.
If you have any questions or need to add an additional driver to your subscription contract, please reach out to our team. We will be glad to assist you in updating the necessary information to ensure proper coverage.
Please remember that driving without the appropriate coverage may result in liability and potential financial risks. It is always our priority to prioritise the safety and security of our subscribers and provide comprehensive insurance coverage as per our policy guidelines.
Will I be charged if my subscription vehicle is to be repossessed by Karmo?
At Karmo, we strive to offer you the flexibility to personally return the vehicle if it is requested by us. There are certain circumstances that may lead to a vehicle return request, such as unpaid subscription fees, excessive or illegal use of the vehicle, or a breach of your subscription contract.
In the event that you fail to return the vehicle as requested, we may have to initiate a repossession process. It’s important to note that the cost associated with Karmo repossessing your vehicle includes a fee of $550. We want to ensure transparency regarding this fee and the potential consequences of non-compliance.
If you have any questions or need further information regarding the vehicle return process or any related matters, please don’t hesitate to reach out to our customer service team. We are here to assist you throughout the process.