Subscription FAQs
Am I able to swap the make and model of my vehicle I am subscribed to?
This is exactly what the subscription model is built for – flexibility! We understand that your needs may change over time and that’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan.
This means that you can easily switch to a different vehicle that better aligns with your current needs. Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
Are there any additional charges once my subscription vehicle has been returned?
To ensure a smooth return process and minimise any additional charges, we request that you return your Karmo vehicle in the same condition as when you picked it up. This includes the following requirements:
- Fuel Level: Please return the vehicle with the same level of fuel as when you collected it.
- Cleanliness: We kindly ask that you thoroughly clean and vacuum the vehicle before returning it. In the event that the vehicle requires cleaning upon return, we may need to charge a fee to cover the additional costs.
Additionally, please note the following:
- Excess Kilometres: If you exceed the allocated kilometres for your subscription period, there may be additional charges for the excess distance travelled.
Are there any additional charges that I should be aware of with the car subscription service?
In a car subscription service, there are some additional costs that may be charged which are dependent on your usage of the vehicle. These include fees for failed payments, fine management, tolls management, excess mileage, damage excess reduction, driver risk premium in the event of an at-fault accident and cleaning or fuel charges. It’s important to review the terms and conditions of your subscription plan carefully to understand these potential charges.
Are there any additional services I might add to my subscription plan?
To provide our customers with increased flexibility, we offer options to upgrade your subscription plan. It’s important to note that there may be additional costs associated with upgrading your car subscription. Upgrades can include options such as an additional driver upgrade or a Karmo Care (Damage Waiver) upgrade, which incur additional fees.
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum however, please be aware that our car subscription service does involve some small upfront costs. These include:
- Bond: A refundable bond of $500 – $1500 is required depending on the price of your car to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
- Security Payment: This amount is composed of your security deposit equivalent to two weeks of subscription, and an advance payment for your first week’s pro-rata subscription. Your two week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.
Can I add an additional driver to my Karmo car subscription plan?
Yes, it is possible to add up to two additional drivers to your car subscription, provided they meet the eligibility criteria. An additional fee of $15.00 per week per driver will apply.
Can I add kilometres onto my subscription plan?
Yes, there are options on some vehicles that may be possible. When applying please comment on how many kilometres you think you will require so we can discuss your subscription plan options.
Can I cancel my Karmo subscription anytime?
Karmo’s car subscription is flexible, ensuring you’re not tied to a car that doesn’t suit your needs. Once you complete your minimum term you can cancel your car subscription with a 30-day notice. You will need to provide the 30-day notice by emailing info@karmo.co.
Can I put company branding on the subscription car?
At Karmo, we understand that many individuals and businesses use vehicles as a valuable tool of trade. We are pleased to offer various options for branding your vehicle to suit your needs, and we can assist you in applying branding to your Karmo vehicle.
We recognize the importance of customization and creating a professional image for your business. Our team can provide guidance and support regarding the permitted options for branding on the vehicle.
Do I need to pay for servicing and maintenance of the vehicle during my car subscription?
One of the key benefits of our car subscription plan is the inclusion of all normal running costs, including servicing and maintenance. We take care of these expenses so that you can enjoy a hassle-free experience throughout your subscription period. Our goal is to provide you with a convenient and worry-free driving experience.
Does Karmo offer all vehicle makes and models for subscription?
At Karmo, we take pride in offering a wide selection of cars, while the availability and range of vehicles we offer is subject to change. You can find our current inventory here
We understand that finding the perfect car is important to you so we encourage you to get in touch with us to discuss your specific vehicle requirements.
Does Karmo perform a credit check for a car subscription application?
We do not require a traditional credit check as part of our application process. Instead, we focus on assessing your ability to pay for the service.
To ensure we can make an informed decision and tailor our offer to your specific needs, we kindly request that you provide us with a copy of your pay slip and a copy of your bank statement as part of the application process. These documents help us evaluate your financial capability to meet the payment requirements of the service.
We value your privacy and treat all personal information with the utmost confidentiality. Rest assured that any documents you provide will be handled securely and used solely for the purpose of assessing your eligibility for our service.
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
How many kilometres can I drive on a subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged an excess mileage fee at a rate of 30 cents per kilometre over your allowance. We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 20%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
How much does a Karmo car subscription cost?
Karmo has a wide range of vehicles to suit your needs and you can find which vehicles are available near you by visiting https://karmo.co/inventory-subscription/
How much does the Karmo Care Damage Excess Reduction Fee cost for the car subscription service?
We value your need for flexibility and choices when it comes to determining your coverage in case of an accident, that’s why we offer the Karmo Care Damage Excess Reduction Fee. This fee provides you with the opportunity to customise your level of cover, giving you greater control and peace of mind.
This is an optional fee, added to your weekly subscription, which can give you greater peace of mind knowing that your financial responsibility will be reduced.
How soon can I collect a car after subscribing?
We understand that getting your desired car is important to you. You may be able to collect your chosen vehicle within as little as 24 hours of completing your application, subject to availability of that model.
If the vehicle needs to be ordered, it may take a little while longer to be made available, from a couple of days to a a few weeks. We recommend reaching out to our dedicated team to discuss your specific vehicle requirements and timelines.
We strive to provide the best customer experience and will do our best to assist you in finding the perfect car.
Is fuel or charging included in a Karmo car subscription plan?
Fuel and charging expenses remain the responsibility of the subscriber. This means that you will need to bear the costs associated with refuelling or charging the vehicle during your subscription period.
Is there a premium charged if I am found at fault for an accident?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies.
In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This fee amounts to an additional $15 per week and is charged for a period of 12 months from the date of the incident claim. We want to ensure you have all the necessary details regarding this premium.
Managing toll payments for your Karmo subscription vehicle
Karmo’s terms and conditions require that tolls be paid directly to the toll operator. This helps keep variable weekly costs to a minimum and help our customers budget for their subscriptions with ease. To make it easier for you, we strongly recommend fitting a toll tag to your vehicle, otherwise an administration processing fee of $5 is applicable to any unpaid tolls that we receive on behalf of your vehicle. In such cases, you will be charged the unpaid toll charges and the administration processing fee on your next weekly payment.
What fees would I expect to incur in the event of an accident in a subscription vehicle?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage Excess Fee, regardless of fault. For details on the fees specific to your plan, this information is outlined in your contract. To reduce this damage excess fee, we offer you the option of upgrading to our Karmo Care, Damage Excess Reduction Fee at the time of starting your plan.
In addition, to the Damage Excess Fee you may also be charged a Driver Risk Premium. This is an additional $15 per week charge applied to drivers involved in an ‘at-fault’ incident. If you are determined to be at fault in an incident, this premium will be applied for a period of 12 months from the date of the claim. This fee will also be charged to new drivers if they have been in an accident within 12 months of starting a subscription plan.
If you have any questions or require further information about the Damage Excess Fee or upgrading to our Karmo Care, Damage Excess Reduction Fee, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What fees would I expect to incur in the event of an accident?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage Excess Fee, regardless of fault. For details on the fees specific to your plan, this information is outlined in your contract. To reduce this damage excess fee, we offer you the option of upgrading to our Karmo Care, Damage Excess Reduction Fee at the time of starting your plan.
In addition, to the Damage Excess Fee you may also be charged a Driver Risk Premium. This is an additional $15 per week charge applied to drivers involved in an ‘at-fault’ incident. If you are determined to be at fault in an incident, this premium will be applied for a period of 12 months from the date of the claim. This fee will also be charged to new drivers if they have been in an accident within 12 months of starting a subscription plan.
If you have any questions or require further information about the Damage Excess Fee or upgrading to our Karmo Care, Damage Excess Reduction Fee, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What frequency are payments made on a Karmo car subscription plan?
On a Karmo car subscription plan, your payments are made on a weekly basis. We offer this payment frequency to provide you with low payment amounts which are consistent throughout the duration of your subscription.
What happens if I am in an accident, or my vehicle breaks down?
In the unfortunate event of an accident or breakdown while using your subscription car;
Step 1: Call 000 if it is an emergency
Step 2: Fill in a Karmo Damage Report
In the event of an accident, you are required to complete a Damage Report while still onsite. You can access our online Damage Report on the button below.
Once submitted, please keep an eye on SMS and Email. Karmo will communicate additional steps depending on the nature of the incident. Some of these may also require steps to take while still onsite.
The Damage Report form will prompt you through required details. Please be thorough when taking notes/photos/video of the accident scene, cross streets, landmarks, the direction of travel and car damage, as this information will help you complete an insurance claim.
In the event you have been in a multi vehicle accident, please ensure you collect the third-parties details while on site of the accident, you will need these details to complete the second page of the form
You will need the following details of anyone involved:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
If the other driver is not the owner of the vehicle, please collect the name of the owner.
Once you provide us with the necessary details, our dedicated team will promptly assist you in resolving the issue. Your safety is our top priority, so rest assured that we’ll handle your report with utmost care and professionalism.
Step 3: Access Roadside Assistance
Contact 1300 388 044 to access 24/7 roadside assistance.
Getting into a new vehicle
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
Damage Excess Fees
In the event of an accident a Damage Excess Fee may be payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
What happens if I am involved in a car accident in my subscription car?
In the unfortunate event of an incident, here is the process to follow:
- Contact your local Karmo Hub to report the incident as soon as possible.
- If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
- If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
- A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
- Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
- Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
- The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
- If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.
What happens if I don’t return my subscription vehicle as clean as when I collected it?
Karmo strives to ensure that our subscription vehicles are presented to you in a clean and tidy condition. We kindly request that you return the vehicle in a similar state. In the event that the vehicle requires additional cleaning beyond normal wear and tear, the following charges may apply:
- Minor clean fee: $150.00
- Major clean fee: $300.00
We appreciate your cooperation in keeping our vehicles clean for all customers to enjoy.
What happens if I exceed the kilometre allowance on a subscription plan?
We provide a generous kilometre allowance, with most subscription plans including 385 km per week. You can drive worry-free within this limit.
In the case that you exceed this amount, most customers are charged 30 cents per kilometre over your allowance. You can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
How does Karmo calculate and charge for excess mileage?
Instead of waiting for one big charge after you return the car, we spread out any excess mileage fees throughout your booking. If you exceed your mileage allowance by a significant amount (more than $50), we charge in increments of $50 added to your weekly payments.
Can I receive a refund if I reduce my mileage usage?
Absolutely! If your driving decreases and you fall back within your mileage allowance later in your subscription, we’ll refund any excess payments when you return the vehicle or at the end of your booking period.
Will I be notified about my mileage usage and potential charges?
Yes, we believe in complete transparency. You’ll receive communications on Monday mornings notifying you of any mileage excess charges added that week.
What should I do if I’m nearing my mileage limit?
If you’re close to exceeding your mileage allowance, you might consider altering your driving habits to avoid additional charges. Alternatively, you can contact you local Karmo team to discuss options for adjusting your mileage plan.
What happens if I return a subscription vehicle late?
To provide a hassle-free experience, we kindly request our customers to return the vehicle on the agreed-upon date to avoid any extra fees. In the event of a late return, a fee will be applied. This fee includes two components: a fixed fee of $100 and an amount equivalent to the daily rental charge for the vehicle from Karmo, plus GST (Goods and Services Tax). If you need to change your return date please contact your regional manager to advise of the date change as soon as possible to avoid any fees.
If you have any additional inquiries or concerns, please feel free to contact our dedicated customer support team.
What happens if I return my subscription vehicle with less fuel than when I collected it?
To ensure a seamless experience for all customers, our vehicles are provided to you with a full tank of fuel. We kindly ask that you return the vehicle with the same fuel level. In the event that the vehicle is returned with less fuel, the following charges may apply:
- Refuelling fee: $50.00
- Fuel cost: $3.30 per litre
We appreciate your understanding and cooperation in maintaining the fuel level of our vehicles. This helps us provide the best service to all customers.
What information and documentation is required when applying for a car subscription?
When submitting car subscription application, please ensure you have the following documents ready:
- Completed Application Form: Fill out the provided application form with accurate and relevant information.
- Driver Declaration: Complete the driver declaration, affirming your compliance with our safety requirements.
- Copy of Driving License: Provide a copy of your valid driving licence that displays your current address.
- Proof of Identity: Submit either your passport, birth certificate, or citizenship certificate to verify your identity.
- Bank Statement: Include a bank statement from the past 60 days to demonstrate financial stability.
- Payslips: Provide your last two payslips to support your income verification.
If you have any queries or need further assistance during the application process, please don’t hesitate to contact our customer support team.
What is included in a Karmo car subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover a number of services and expenses related to your vehicle. Our subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damage and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience.
What is the application process for a car subscription plan?
The subscription application process is quick and easy and the application can be completed in under 10 minutes. Here are the steps:
- Start by submitting an enquiry online detailing the type of car you are after and the duration of which you would like it.
- You will be emailed an application form to fill out.
- Once approved, you will be asked to upload a copy of a payslip and a bank statement.
- Once your application is approved, you will be contacted to confirm vehicle availability, pickup time and contract details.
- You will be notified that your car is due for arrival and a time to pickup will be scheduled.
- Collect your car and start enjoying it!
- When your subscription plan is coming up for renewal, we’ll reach out to you to arrange for a new vehicle.
What is the eligibility criteria for car subscription?
To qualify for a car subscription, you need to meet the following requirements:
- Age: You must be between the ages of 25 and 75.
- Proof of Serviceability: You need to provide evidence of your ability to cover the subscription costs.
- Valid Driving Licence: You must possess a valid and unrestricted driving licence.
- Driver Declaration: You are required to pass the driver declaration, which ensures compliance with our safety standards.
What is the minimum subscription plan duration for the car subscription service?
The minimum duration for our subscription plans can vary depending on the vehicle you choose.
For most vehicles, the minimum plan duration is 120 days. For Tesla models, the minimum plan duration is 24 hours, allowing for short-term rentals and flexibility.
The longer the subscription period you opt for, the more economical the rate, there is the option to subscribe for up to 9 months.
What late payment fees can I expect with a subscription plan?
Fees and charges associated with late payments for subscription plans are described below:
A grace period of 24 hours is provided to make up for a missed payment. During this timeframe, if the payment is made, no additional charges will be incurred.
If a payment is not made within the 24-hour grace period, a $12.50 fee will be applied for each failed transaction that occurs daily until the late payment is recovered.
It is essential to stay informed about these fees and ensure timely payments to avoid any additional charges.
What will I be charged if there is damage to the vehicle during the subscription?
During your possession of the subscription vehicle, it’s possible that you may accidentally cause small damages unrelated to a car accident. These damages can include scratches, dents, damage to the car interior, scratched wheels, damaged tires, or even a lost or damaged key. Please note that fees associated with these small damages cannot be claimed from insurance.
The cost for repairing these small damages is determined based on the extent of the repairs needed for your vehicle. There are no additional administrative processing fees included in the calculation of the Damage Repair Cost. We strive to provide transparency regarding these costs, ensuring you are informed about the financial responsibility associated with such damages.
If you have any further questions or require clarification regarding the Damage Repair Cost or any other related matters, please feel free to reach out to our customer service team. We are here to assist you.
Who is covered by Karmo provided insurance in my subscription car?
To ensure compliance with our insurance policy, it’s important to note that coverage is limited to the person listed on the contract, as well as any additional drivers who are explicitly mentioned on the subscription agreement.
This means that only the primary subscriber and any additional drivers specifically listed on the contract will be covered by our insurance policy during the subscription period. It is essential to adhere to this requirement for the protection and safety of all parties involved.
Please remember that driving without the appropriate coverage may result in liability and potential financial risks. The safety and security of our subscribers remains a priority and we provide comprehensive insurance coverage as per our policy guidelines.
Will I be charged if my subscription vehicle is to be repossessed by Karmo?
At Karmo, we strive to offer you the flexibility to personally return the vehicle if it is requested by us. There are certain circumstances that may lead to a vehicle return request, such as unpaid subscription fees, excessive or illegal use of the vehicle, or a breach of your subscription contract.
In the event that you fail to return the vehicle as requested, we may have to initiate a repossession process. It’s important to note that the cost associated with Karmo repossessing your vehicle includes a fee of $550. We want to ensure transparency regarding this fee and the potential consequences of non-compliance.
If you have any questions or need further information regarding the vehicle return process or any related matters, please don’t hesitate to reach out to our customer service team. We are here to assist you throughout the process.