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General
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum however, please be aware that our car subscription service does involve some small upfront costs. These include:
- Bond: A refundable bond of $500 – $1500 is required depending on the price of your car to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
- Security Payment: This amount is composed of your security deposit equivalent to two weeks of subscription, and an advance payment for your first week’s pro-rata subscription. Your two week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.
What is the eligibility criteria for car subscription?
To qualify for a car subscription, you need to meet the following requirements:
- Age: You must be between the ages of 25 and 75.
- Proof of Serviceability: You need to provide evidence of your ability to cover the subscription costs.
- Valid Driving Licence: You must possess a valid and unrestricted driving licence.
- Driver Declaration: You are required to pass the driver declaration, which ensures compliance with our safety standards.
Does Karmo perform a credit check for a car subscription application?
We do not require a traditional credit check as part of our application process. Instead, we focus on assessing your ability to pay for the service.
To ensure we can make an informed decision and tailor our offer to your specific needs, we kindly request that you provide us with a copy of your pay slip and a copy of your bank statement as part of the application process. These documents help us evaluate your financial capability to meet the payment requirements of the service.
We value your privacy and treat all personal information with the utmost confidentiality. Rest assured that any documents you provide will be handled securely and used solely for the purpose of assessing your eligibility for our service.
If I have been declined for finance on a loan can I still subscribe to a car?
At Karmo, we believe in providing flexible and innovative driving solutions to cater to various needs, even if you may not meet the criteria required by traditional lenders. With Karmo’s subscription options, you may still have the opportunity to subscribe to a car and enjoy the benefits of driving without the constraints of traditional financing.
What happens if I am involved in a car accident in my subscription car?
In the unfortunate event of an incident, here is the process to follow:
- Contact your local Karmo Hub to report the incident as soon as possible.
- If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
- If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
- A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
- Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
- Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
- The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
- If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.
Subscription
Can I cancel my Karmo subscription anytime?
Karmo’s car subscription is flexible, ensuring you’re not tied to a car that doesn’t suit your needs. Once you complete your minimum term you can cancel your car subscription with a 30-day notice. You will need to provide the 30-day notice by emailing info@karmo.co.
How much does a Karmo car subscription cost?
Karmo has a wide range of vehicles to suit your needs and you can find which vehicles are available near you by visiting https://karmo.co/inventory-subscription/
Managing toll payments for your Karmo subscription vehicle
Karmo’s terms and conditions require that tolls be paid directly to the toll operator. This helps keep variable weekly costs to a minimum and help our customers budget for their subscriptions with ease. To make it easier for you, we strongly recommend fitting a toll tag to your vehicle, otherwise an administration processing fee of $5 is applicable to any unpaid tolls that we receive on behalf of your vehicle. In such cases, you will be charged the unpaid toll charges and the administration processing fee on your next weekly payment.
Who is covered by Karmo provided insurance in my subscription car?
To ensure compliance with our insurance policy, it’s important to note that coverage is limited to the person listed on the contract, as well as any additional drivers who are explicitly mentioned on the subscription agreement.
This means that only the primary subscriber and any additional drivers specifically listed on the contract will be covered by our insurance policy during the subscription period. It is essential to adhere to this requirement for the protection and safety of all parties involved.
Please remember that driving without the appropriate coverage may result in liability and potential financial risks. The safety and security of our subscribers remains a priority and we provide comprehensive insurance coverage as per our policy guidelines.
What is included in a Karmo car subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover a number of services and expenses related to your vehicle. Our subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damage and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience.
Is fuel or charging included in a Karmo car subscription plan?
Fuel and charging expenses remain the responsibility of the subscriber. This means that you will need to bear the costs associated with refuelling or charging the vehicle during your subscription period.
Rideshare
What are the benefits of subscribing to a rideshare rental car?
By choosing to subscribe to a rideshare rental car with Karmo, you can enjoy several benefits that alleviate the expenses associated with owning a car for rideshare purposes. With our subscription, you won’t have to worry about insurance, maintenance, omnibus licensing, or registration costs.
Moreover, you can avoid putting excessive kilometres on your personal vehicle, preventing rapid depreciation. Additionally, it may be possible to claim your weekly rental fee as a business expense with the guidance of your accountant.
We strive to provide you with a cost-effective and convenient solution for your rideshare needs.
How many kilometres can I drive on a rideshare rental subscription plan?
Karmo provides a generous kilometre allowance of 1,500 km per week for rideshare subscriptions. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged for the additional kilometres at the rate of 30c/ kilometre. Your kilometre allowance details are in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our vehicles to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 10%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
What is the minimum rideshare subscription plan duration?
The rideshare rental subscription plans have a minimum duration of 1 week and all rideshare plans require a 1-week notice period before returning the vehicle. We want to ensure you are aware of these timeframes to facilitate a smooth and hassle-free experience.
Within rideshare subscriptions, there is a maximum weekly allowance of 1,500 km and it is not possible to add extra kilometres to your plan.
What is included in the rideshare rental subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover various services and expenses related to your vehicle. Our rideshare rental subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Karmo Provided Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damages and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience. If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
EV Subscription
What is an EV subscription?
Karmo electric vehicle subscriptions allow you to drive a new EV without committing to a long term contract or worrying about the everyday aspects of owning the car. You can enjoy the smooth, silent EV drive through Karmo’s bundled subscription fee, where the fee covers depreciation, registration, roadside assist, insurance, servicing and maintenance into one neat, weekly fee.
Can I change the type of EV I have on subscription?
We understand that your needs may change over time, and we want to ensure that you have the flexibility to choose a vehicle that suits your preference. That’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan including between EV, hybrid or petrol vehicles.
This means that you can easily switch to a different vehicle that better aligns with your current needs.
Are charging costs included in the EV subscription?
Our subscription plans cover a wide range of expenses however charging expenses remain the responsibility of the subscriber. This means that you will need to bear the costs associated with charging the vehicle during your subscription period.
Fleet
How many kilometres can I drive on a fleet subscription plan?
We provide a generous kilometre allowance of 385 km per car per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged an excess mileage fee at a rate of 30 cents per kilometre over your allowance. Your kilometre allowance details are in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 20%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
Am I able to swap the make and model of the fleet vehicle I am subscribed to?
We understand that your business needs may change over time and that’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan. This means that you can easily switch to a different vehicle that better aligns with your business needs.
Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
How does the handover process work for collecting a fleet subscription car from Karmo?
Once your booking with Karmo is confirmed, we will welcome you to one of our hubs to collect your new vehicle.
During the handover, our team members will guide you through the features of the vehicle, ensuring you have a clear understanding of its functionalities. They will be available to answer any questions you may have, helping you feel confident and comfortable with your new car.
Additionally, we will provide you with all the necessary documents pertaining to your subscription. Then we will hand over the keys, symbolising the start of your exciting subscription journey with Karmo.
What is the minimum subscription plan duration for the fleet subscription service?
The minimum duration for a Karmo subscription plan is 120 days.
We offer discounted rates for extended subscription periods. You have the option to subscribe for up to 9 months, allowing you to enjoy the benefits of a subscription at a reduced rate.