Rideshare FAQs
Am I able to swap the make and model of my vehicle I am subscribed to on rideshare?
We understand that your needs may change over time, and we want to ensure that you have the flexibility to choose a vehicle that suits your preferences. That’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan.
This means that you can easily switch to a different vehicle that better aligns with your current needs. Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
Please keep in mind that there may be additional charges associated with upgrading to a higher-end vehicle or changing the make and model. For more details on the swapping or upgrading process, and to learn about any applicable charges, we encourage you to get in touch with our friendly team.
We want to ensure that you’re satisfied with your vehicle choice throughout your subscription plan, so don’t hesitate to reach out to us for more information or assistance with swapping or upgrading your vehicle.
Are there any additional costs that I should be aware of for the rideshare rental subscription service?
In a rideshare rental subscription plan, there are some additional costs that may be charged which are dependent on your usage of the vehicle. These include fees for failed payments, fine management, tolls management, excess mileage, damage excess reduction, driver risk premium in the event of an at-fault accident and cleaning or fuel charges. It’s important to review the terms and conditions of your subscription plan carefully to understand these potential charges.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Are there any additional services I might add to my rideshare subscription plan?
To provide our customers with increased flexibility, we offer options to upgrade your subscription plan. It’s important to note that there may be additional costs associated with upgrading your car subscription. Upgrades can include options such as an additional driver upgrade or a Karmo Care (Damage Waiver) upgrade, which incur additional fees.
If you’re interested in exploring the possibilities of upgrading your subscription plan, we encourage you to get in touch with our dedicated customer service team. They will be able to provide you with detailed information tailored to your specific needs and help you make an informed decision. Please don’t hesitate to contact us for further information and assistance.
Can I add an additional driver to my rideshare rental subscription?
Adding an additional driver to your plan is possible with our convenient additional driver upgrade. For just $15 per week per driver, you can include an extra driver during the plan period. It’s important to note that for Rideshare, the additional driver can only be added for personal use and is strictly prohibited from using the vehicle for Rideshare purposes.
If you have any questions or need more information, please feel free to reach out to our customer support team. We’re here to assist you!
Can I add kilometres onto my rideshare subscription plan?
Unfortunately, for rideshare purposes, there is a maximum weekly allowance of 1,500 km included in your subscription plan. It is not possible to add extra kilometres to your plan.
If you have any further questions or require additional information, please don’t hesitate to contact our customer support team. We are here to assist you in any way we can.
Do I need to be a current rideshare driver to apply for a rideshare subscription?
If you are already a rideshare driver with companies like Uber, Didi, or Ola, you meet the minimum requirements to apply for a Karmo rideshare subscription. We welcome you to start your application process.
However, if you have not yet registered as a rideshare driver, please complete the registration and obtain approval before starting a Karmo rideshare plan. We want to ensure that you have met the necessary criteria to embark on a Karmo rideshare journey.
If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to guide you through the process.
Do I need to pay for servicing and maintenance of the vehicle during my rideshare rental subscription?
One of the key benefits of our rideshare rental subscription plan is the inclusion of all normal running costs, including servicing and maintenance. We take care of these expenses so that you can enjoy a hassle-free experience throughout your subscription period. Our goal is to provide you with a convenient and worry-free driving experience.
If you have any specific questions regarding the coverage of running costs or any other aspect of our car subscription service, please don’t hesitate to reach out to our customer support team.
Does Karmo offer all vehicle makes and models for rideshare rental subscription?
At Karmo, we take pride in offering a wide selection of cars that are currently in stock, as well as the ability to order additional vehicles. However, we want to inform you that due to supply issues from manufacturers, there may be times when certain make and models are unavailable for rideshare rental subscription.
We understand that finding the perfect car is important to you, and we’re here to help. We encourage you to get in touch with us to discuss your specific vehicle requirements. Our team will do their best to accommodate your needs and provide suitable alternatives if your desired make and model is not currently available.
Your satisfaction is our priority, and we’ll work closely with you to find a car that meets your preferences and requirements. Please don’t hesitate to contact us to discuss your options and explore the available vehicles.
How does the handover process work for collecting a rideshare rental car from Karmo?
Once your booking with Karmo is confirmed, we’re excited to welcome you to one of our Karmo hubs to collect your new vehicle. Our team will be eagerly waiting to assist you throughout the handover process.
During the handover, our knowledgeable team members will guide you through the features of the vehicle, ensuring you have a clear understanding of its functionalities. They will be available to answer any questions you may have, helping you feel confident and comfortable with your new car.
Additionally, we will provide you with all the necessary documents pertaining to your subscription, ensuring a smooth and well-documented process. We will also hand over the keys to your new vehicle, symbolising the start of your exciting subscription journey with Karmo.
Our aim is to make the collection process as seamless as possible, ensuring you have a positive experience from the moment you arrive at our Karmo hub. We look forward to providing you with excellent service and assisting you with any further needs or inquiries you may have.
How many kilometres can I drive on a rideshare rental subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our Rideshare subscription plans. To make it easier for you, we provide a generous kilometre allowance of 1,500 km per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged for the additional kilometres at the rate of 30c/ kilometre.
We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 10%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
How soon can I collect a car after subscribing to the rideshare rental subscription service?
We understand that getting your desired car is important to you. The availability of cars for collection can vary depending on the specific vehicle you choose and its current stock status. If your chosen vehicle is currently in stock, you may be able to collect it within 24 hours of subscribing.
However, if the vehicle needs to be ordered, it may take a few days or weeks for it to become available. We recommend reaching out to our dedicated team to discuss your specific vehicle requirements and timelines. In the meantime, we may have alternative vehicles available for you to choose from. Once your desired car is in stock, we can facilitate a seamless swap.
We strive to provide the best customer experience and will do our best to assist you in finding the perfect car. Please don’t hesitate to contact us for further assistance or to explore available options.
Is fuel or charging included in a Karmo rideshare rental subscription plan?
While our rideshare rental subscription plan covers a wide range of expenses, it’s important to note that certain costs are not included. These costs include fuel and charging expenses, which remain the responsibility of the subscriber. This means that you will need to bear the costs associated with refuelling or charging the vehicle during your subscription period.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
What are the benefits of subscribing to a rideshare rental car?
By choosing to subscribe to a rideshare rental car with Karmo, you can enjoy several benefits that alleviate the expenses associated with owning a car for rideshare purposes. With our subscription, you won’t have to worry about insurance, maintenance, omnibus licensing, or registration costs.
Moreover, you can avoid putting excessive kilometres on your personal vehicle, preventing rapid depreciation. Additionally, it may be possible to claim your weekly rental fee as a business expense with the guidance of your accountant.
We strive to provide you with a cost-effective and convenient solution for your rideshare needs.
What is included in the rideshare rental subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover various services and expenses related to your vehicle. Our rideshare rental subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Karmo Provided Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damages and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience. If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
What is the minimum rideshare subscription plan duration?
The rideshare rental subscription plans have a minimum duration of 1 week. Please note that all rideshare plans require a 1-week notice period before returning the vehicle. We want to ensure you are aware of these timeframes to facilitate a smooth and hassle-free experience.
If you have any further questions or need clarification, please don’t hesitate to contact our customer support team. We’re here to assist you.
Unfortunately, for rideshare purposes, there is a maximum weekly allowance of 1,500 km included in your subscription plan. It is not possible to add extra kilometres to your plan.
If you have any further questions or require additional information, please don’t hesitate to contact our customer support team. We are here to assist you in any way we can.