Business Solution FAQs
Am I able to swap the make and model of my fleet vehicle I am subscribed to?
We understand that your business needs may change over time, and we want to ensure that you have the flexibility to choose a vehicle that suits your preferences. That’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan.
This means that you can easily switch to a different vehicle that better aligns with your current needs. Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
Please keep in mind that there may be additional charges associated with upgrading to a higher-end vehicle or changing the make and model. For more details on the swapping or upgrading process, and to learn about any applicable charges, we encourage you to get in touch with our friendly team.
We want to ensure that you’re satisfied with your vehicle choice throughout your subscription plan, so don’t hesitate to reach out to us for more information or assistance with swapping or upgrading your vehicle.
Are there options to reduce the Damage Excess Fee in the event of an accident on my fleet subscription plan?
We value your need for flexibility and choices when it comes to determining your coverage in case of an accident. That’s why we are pleased to introduce the Karmo Care Damage Excess Reduction Fee. This fee provides you with the opportunity to customise your level of cover, giving you greater control and peace of mind.
What is the Karmo Care Damage Excess Reduction Fee?
Our damage excess reduction fee is an optional upgrade available to our valued customers, aimed at reducing the damage excess fee in case of an accident or claim. By paying this fee, you can have greater peace of mind knowing that your financial responsibility will be reduced. The fee is added on top of your weekly subscription plan, and we offer various pricing options to suit your needs.
If you have any questions or need more information about the Damage Excess Fee or upgrading to our Karmo Care Damage Excess Reduction Fee, our dedicated customer support team is here to assist you. Feel free to reach out to us, and we’ll be delighted to help you.
Are there upfront costs required for a fleet subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our car subscription service does involve some small upfront costs. These include:
- Bond: A refundable bond from $500 is required to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
- Holding Deposit: This amount is composed of your security deposit equivalent to a week’s subscription, and an advance payment for your first week’s pro-rata subscription. Your one week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.
What happens at the end of my subscription plan?
At the end of your subscription term, if there are no further bookings, we will calculate your refund by deducting any incurred fees or charges from your bond and security payment. Incurred fees and charges may include excess kilometres, damage, cleaning, fuel, missed payments or administration fees. This process ensures that your account balance is settled when returning your vehicle.
What happens if I am switching to a new vehicle plan?
If you are switching to a new vehicle subscription plan with Karmo, your remaining bond and security deposit will be seamlessly transferred over to your new plan, and your payments proceed as usual.
If you have any further questions regarding the upfront costs or any other aspect of our car subscription service, please feel free to contact our customer support team.
Can I add kilometres onto my fleet subscription plan?
Yes, there are options on some vehicles that may be possible. When applying please comment on how many kilometres you think you will require so we can discuss your subscription plan options.
Can I put company branding on the fleet subscription car?
At Karmo, we understand that many individuals and businesses use vehicles as a valuable tool of trade. We are pleased to offer various options for branding your vehicle to suit your needs.
Whether you’re an entrepreneur looking to promote your business or an organisation seeking to create brand visibility, we can assist you in applying branding to your Karmo vehicle. We recognize the importance of customization and creating a professional image for your business.
Our team can provide guidance and support regarding the permitted options for branding on the vehicle. We have guidelines in place to ensure that the branding is applied appropriately while maintaining the integrity of the vehicle.
To explore the available options and discuss your specific branding requirements, please contact our team. We will be happy to work with you to create a branded vehicle that effectively represents your business or organisation.
At Karmo, we aim to provide a comprehensive and personalised experience, helping you utilise your vehicle as a powerful tool for your trade.
Do I need to pay for servicing and maintenance of the vehicle during my fleet subscription?
One of the key benefits of our fleet subscription plan is the inclusion of all normal running costs, including servicing and maintenance. We take care of these expenses so that you can enjoy a hassle-free experience throughout your subscription period. Our goal is to provide you with a convenient and worry-free driving experience.
If you have any specific questions regarding the coverage of running costs or any other aspect of our car subscription service, please don’t hesitate to reach out to our customer support team.
Does Karmo offer all vehicle makes and models for fleet subscription?
At Karmo, we take pride in offering a wide selection of cars that are currently in stock, as well as the ability to order additional vehicles. However, we want to inform you that due to supply issues from manufacturers, there may be times when certain make and models are unavailable for subscription.
We understand that finding the perfect car is important to you, and we’re here to help. We encourage you to get in touch with us to discuss your specific vehicle requirements. Our team will do their best to accommodate your needs and provide suitable alternatives if your desired make and model is not currently available.
Your satisfaction is our priority, and we’ll work closely with you to find a car that meets your preferences and requirements. Please don’t hesitate to contact us to discuss your options and explore the available vehicles.
How does the handover process work for collecting a fleet subscription car from Karmo?
Once your booking with Karmo is confirmed, we’re excited to welcome you to one of our Karmo hubs to collect your new vehicle. Our team will be eagerly waiting to assist you throughout the handover process.
During the handover, our knowledgeable team members will guide you through the features of the vehicle, ensuring you have a clear understanding of its functionalities. They will be available to answer any questions you may have, helping you feel confident and comfortable with your new car.
Additionally, we will provide you with all the necessary documents pertaining to your subscription, ensuring a smooth and well-documented process. We will also hand over the keys to your new vehicle, symbolising the start of your exciting subscription journey with Karmo.
Our aim is to make the collection process as seamless as possible, ensuring you have a positive experience from the moment you arrive at our Karmo hub. We look forward to providing you with excellent service and assisting you with any further needs or inquiries you may have.
How many kilometres can I drive on a fleet subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per car per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged an excess mileage fee at a rate of 30 cents per kilometre over your allowance. We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 20%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
How soon can I collect a car after subscribing to the fleet subscription service?
We understand that getting your desired car is important to you. The availability of cars for collection can vary depending on the specific vehicle you choose and its current stock status. If your chosen vehicle is currently in stock, you may be able to collect it within 24 hours of subscribing.
However, if the vehicle needs to be ordered, it may take a few days or weeks for it to become available. We recommend reaching out to our dedicated team to discuss your specific vehicle requirements and timelines. In the meantime, we may have alternative vehicles available for you to choose from. Once your desired car is in stock, we can facilitate a seamless swap.
We strive to provide the best customer experience and will do our best to assist you in finding the perfect car. Please don’t hesitate to contact us for further assistance or to explore available options.
Is there a premium charged if I am found at fault for an accident in a fleet subscription vehicle?
At Karmo, we understand that accidents can happen, and we strive to provide transparent information about our policies.
In the unfortunate event that you are found to be at fault in an accident, you will be subject to a Driver Risk Premium fee. This fee amounts to an additional $15 per week and is charged for a period of 12 months from the date of the incident claim. We want to ensure you have all the necessary details regarding this premium.
If you have any questions or need further clarification, please do not hesitate to reach out to our dedicated customer support team. We are here to support you.
What fees would I expect to incur in the event of an accident in a fleet vehicle?
We understand accidents can happen unexpectedly. As a valued customer, we want to ensure you are aware of your responsibilities. In the unfortunate event of an accident or damage to the vehicle, you will be required to pay the contracted Damage Excess Fee, regardless of fault. For details on the fees specific to your plan, this information is outlined in your contract. To reduce this damage excess fee, we offer you the option of upgrading to our Karmo Care, Damage Excess Reduction Fee at the time of starting your plan.
In addition, to the Damage Excess Fee you may also be charged a Driver Risk Premium. This is an additional $15 per week charge applied to drivers involved in an ‘at-fault’ incident. If you are determined to be at fault in an incident, this premium will be applied for a period of 12 months from the date of the claim. This fee will also be charged to new drivers if they have been in an accident within 12 months of starting a subscription plan.
If you have any questions or require further information about the Damage Excess Fee or upgrading to our Karmo Care, Damage Excess Reduction Fee, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What happens if I am involved in a car accident in my fleet subscription car?
In the unfortunate event of an incident, here is the process to follow:
- Contact your local Karmo Hub to report the incident as soon as possible.
- If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
- If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
- A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
- Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
- Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
- The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
- If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.
Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.
What is the minimum subscription plan duration for the fleet subscription service?
The minimum duration for a Karmo subscription plans is 120 days.
Furthermore, we offer discounted rates for extended subscription periods. You have the option to subscribe for up to 9 months, allowing you to enjoy the benefits of a longer subscription at a reduced rate.
For more information about available subscription plans and durations for specific vehicles, we encourage you to contact us directly. Our customer support team will be happy to provide you with detailed information tailored to your needs.