Summary
Step 1: Call 000 if it is an emergency
Step 2: Fill in a Karmo Damage Report (if you were in an accident)
Step 3: Access Roadside Assistance
Vehicle breakdowns are extremely rare on Karmo. Still, all Karmo subscriptions come with 24/7 Roadside Assistance and Damage Cover. We and try and make these unfortunate events as easy to deal with as possible.
Step 1: Call 000 if it is an emergency
In an emergency call 000 before getting in touch with Karmo
Step 2: Fill in a Karmo Damage Report
In the event of an accident or minor damage to a Karmo vehicle, you are required to complete a Damage Report while still onsite. You can access our online Damage Report on the button below.
Once submitted, please keep an eye on SMS and Email. Karmo will communicate additional steps depending on the nature of the incident. Some of these may also require steps to take while still onsite.
What is involved in a Damage Report?
The Damage Report form will prompt you through required details. Please be thorough when taking notes/photos/video of the accident scene, cross streets, landmarks, the direction of travel and car damage, as this information will help you complete an insurance claim.
In the event you have been in a multi vehicle accident, please ensure you collect the third-parties details while on site of the accident, you will need these details to complete the second page of the form
You will need the following details of anyone involved:
- Contact details
- Vehicle details and registration
- Insurance details
- Licence details (photo) of other drivers involved (name and address)
If the other driver is not the owner of the vehicle, please collect the name of the owner.
Once you provide us with the necessary details, our dedicated team will promptly assist you in resolving the issue. Your safety is our top priority, so rest assured that we’ll handle your report with utmost care and professionalism.
Step 3: Access Roadside Assistance
Please reference the table below to determine the correct provider for your vehicle
| Manufacturer | Roadside assistance number |
| BMW | 02 8905 0331 |
| BYD | 02 8905 0331 |
| Cherry | 1800 424 379 |
| Ford | 13 3673 |
| Haval | 02 8905 0331 |
| Hyundai | 02 8905 0331 |
| Isuzu | 1800 947 898 |
| Jeep | 1800 102 277 |
| Kia | 131 542 |
| LDV | 1800 709 832 |
| Mazda | 1800 034 411 |
| MG | 1800 642 277 |
| Mitsubishi (Rideshare customers) | 02 8905 0331 |
| Mitsubishi (All other customers) | 1300 13 12 11 |
| Nissan | 1800 035 035 |
| Renault | 1300 836 403 |
| Skoda | 1800 009 008 |
| SSangyong | 1800 607 954 |
| Subaru | 1800 078 227 |
| Suzuki | 02 8905 0331 |
| Tesla | 1800 646 952 |
| Toyota | 02 8905 0331 |
| Volvo | 1800 186 586 |
| Volkswagen | 1800 637 181 |
Getting back into a new vehicle
A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
Damage Excess Fees
In the event of an accident a Damage Excess Fee may be payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.