To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.​

At Karmo, we understand the importance of keeping upfront costs to a minimum however, please be aware that our car subscription service does involve some small upfront costs. These include:

1. Bond: A refundable bond of $500 – $1500 is required depending on the price of your car to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
2. Security Payment: This amount is composed of your security deposit equivalent to two weeks of subscription, and an advance payment for your first week’s pro-rata subscription. Your two week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.

To qualify for a car subscription, you need to meet the following requirements:

1. Age: You must be between the ages of 25 and 75.
2. Proof of Serviceability: You need to provide evidence of your ability to cover the subscription costs.
3. Valid Driving Licence: You must possess a valid and unrestricted driving licence.
4. Driver Declaration: You are required to pass the driver declaration, which ensures compliance with our safety standards.
   

We do not require a traditional credit check as part of our application process. Instead, we focus on assessing your ability to pay for the service.

To ensure we can make an informed decision and tailor our offer to your specific needs, we kindly request that you provide us with a copy of your pay slip and a copy of your bank statement as part of the application process. These documents help us evaluate your financial capability to meet the payment requirements of the service.

We value your privacy and treat all personal information with the utmost confidentiality. Rest assured that any documents you provide will be handled securely and used solely for the purpose of assessing your eligibility for our service.

In the unfortunate event of an incident, here is the process to follow:

1. Contact your local Karmo Hub to report the incident as soon as possible.
2. If the vehicle is safe to drive, return the vehicle to your local Karmo hub during open hours
3. If the vehicle has been towed, please provide information of where the vehicle has been sent as soon as possible.
4. A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.
5. Complete the incident form provided by Karmo, and submit back to your local Karmo Hub as soon as possible.
6. Once the vehicle and form is assessed by Karmo, we will submit the claim and manage the insurance process.
7. The Damage Excess Fee is then payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.
8. If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.

Please remember to prioritise safety in the event of an incident and immediately contact your local Karmo Hub for assistance.