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General
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
If you have any questions or need assistance regarding the payment process or updating your credit card information, please don’t hesitate to reach out to our customer support team.
Are there upfront costs required for a car subscription?
At Karmo, we understand the importance of keeping upfront costs to a minimum to provide you with an accessible and convenient subscription experience. However, please be aware that our car subscription service does involve some small upfront costs. These include:
- Bond: A refundable bond of $500 – $1500 is required depending on the price of your car to secure the subscription. This amount will be returned to you at the end of the subscription term, provided there are no outstanding charges or damages.
- Holding Deposit: This amount is composed of your security deposit equivalent to a week’s subscription, and an advance payment for your first week’s pro-rata subscription. Your one week security deposit will be returned to you at the end of your subscription term provided there are no outstanding charges or damages owed.
What happens at the end of my subscription plan?
At the end of your subscription term, if there are no further bookings, we will calculate your refund by deducting any incurred fees or charges from your bond and security payment. Incurred fees and charges may include excess kilometres, damage, cleaning, fuel, missed payments or administration fees. This process ensures that your account balance is settled when returning your vehicle.
What happens if I am switching to a new vehicle plan?
If you are switching to a new vehicle subscription plan with Karmo, your remaining bond and security deposit will be seamlessly transferred over to your new plan, and your payments proceed as usual.
If you have any further questions regarding the upfront costs or any other aspect of our car subscription service, please feel free to contact our customer support team.
What is the eligibility criteria for car subscription?
To qualify for a car subscription, you need to meet the following requirements:
- Age: You must be between the ages of 25 and 75.
- Proof of Serviceability: You need to provide evidence of your ability to cover the subscription costs.
- Valid Driving Licence: You must possess a valid and unrestricted driving licence.
- Driver Declaration: You are required to pass the driver declaration, which ensures compliance with our safety standards.
If you have any questions or need further clarification regarding these criteria, please feel free to reach out to our customer support team.
Does Karmo perform a credit check for a car subscription application?
At Karmo, we understand that everyone’s financial situation is unique, and we aim to provide our services to as many customers as possible. We do not require a traditional credit check as part of our application process. Instead, we focus on assessing your ability to pay for the service.
To ensure we can make an informed decision and tailor our offerings to your specific needs, we kindly request that you provide us with a copy of your pay slip and a copy of your bank statement as part of the application process. These documents help us evaluate your financial capability to meet the payment requirements of the service.
We value your privacy and treat all personal information with the utmost confidentiality. Rest assured that any documents you provide will be handled securely and used solely for the purpose of assessing your eligibility for our service.
Our aim at Karmo is to make our services accessible to individuals from various financial backgrounds. By considering factors beyond just credit ratings, we strive to provide an inclusive and fair experience for all our customers.
If you have any concerns or questions regarding our application process or the information we require, please don’t hesitate to reach out to our customer support team at Karmo. We’re here to assist you and provide the necessary guidance throughout the application process.
Thank you for considering Karmo. We look forward to helping you enjoy our services without the stress of credit checks!
If I have been declined for finance on a loan can I still subscribe to a car?
If you have faced a decline for finance on a loan, we understand that it can be discouraging. However, at Karmo, we believe in providing flexible and innovative driving solutions to cater to various needs, even if you may not meet the criteria required by traditional lenders.
We recognize that lending criteria for loan approval has become stricter, and there are individuals who still require a new car. That’s why we offer subscription options that may be a suitable alternative for you. With Karmo, you may still have the opportunity to subscribe to a car and enjoy the benefits of driving without the constraints of traditional financing.
To explore your options and discuss how Karmo can help, we recommend reaching out to us directly. Our team will be more than happy to provide you with the necessary information and assist you in finding a solution that fits your unique circumstances.
At Karmo, we strive to make car ownership accessible and convenient, regardless of traditional financing challenges. Don’t hesitate to inquire with us to discover the possibilities available to you.
Who is covered by Karmo provided insurance in my subscription car?
To ensure compliance with our insurance policy, it’s important to note that coverage is limited to the person listed on the contract, as well as any additional drivers who are explicitly mentioned on the subscription agreement.
This means that only the primary subscriber and any additional drivers specifically listed on the contract will be covered by our insurance policy during the subscription period. It is essential to adhere to this requirement for the protection and safety of all parties involved.
If you have any questions or need to add an additional driver to your subscription contract, please reach out to our team. We will be glad to assist you in updating the necessary information to ensure proper coverage.
Please remember that driving without the appropriate coverage may result in liability and potential financial risks. It is always our priority to prioritise the safety and security of our subscribers and provide comprehensive insurance coverage as per our policy guidelines.
Subscription
Managing toll payments for your Karmo subscription vehicle
Karmo’s terms and conditions require that tolls be paid directly to the toll operator. This helps keep variable weekly costs to a minimum and help our customers budget for their subscriptions with ease. To make it easier for you, we strongly recommend fitting a toll tag to your vehicle. An administration processing fee is applicable to any unpaid tolls, that we receive on behalf of your vehicle. In such cases, you will be charged the unpaid toll charges and the administration charging fee on your next weekly payment.
How much is the administration processing fee for tolls and how can I avoid it?
The administration processing fee is $5 for each notice we receive. We have reduced the administration fee to $0.50 until November 14, 2024 to keep your costs as low as possible and to allow you time to order and install a toll tag. To ensure a seamless experience and avoid incurring the administration processing fee, we kindly request that you have a toll tag in the vehicle at the earliest.
Why are we moving to toll tags? What’s the difference?
Unfortunately as of October 11, 2024 Karmo cars will need to stay on the Karmo account to ensure there is a fall-back for unpaid tolls. You will need to get a toll tag to ensure tolls are nominated to you before they reach us. Unlike toll tags, a toll account is linked to the rego and you risk accidentally receiving toll charges even after you’ve moved into another car. So, if you’ve already linked your car to your toll account you will need to unlink it and get a toll tag moving forward.
Need more information or have additional questions?
If you have any questions or require further information about the administration processing fee or getting a toll tag, our dedicated customer support team is ready to assist you. Please feel free to reach out to us, and we’ll be happy to help.
What is the eligibility criteria for car subscription?
Does Karmo perform a credit check for a car subscription application?
Who is covered by Karmo provided insurance in my subscription car?
How am I charged for my Karmo car subscription plan?
To streamline the payment process and ensure convenience, all payments for our car subscription service are charged directly to the credit card that you have allocated. This allows for automated and hassle-free transactions, eliminating the need for manual payments or invoices.
If you have any questions or need assistance regarding the payment process or updating your credit card information, please don’t hesitate to reach out to our customer support team.
What is included in a Karmo car subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover various services and expenses related to your vehicle. Our subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Karmo Provided Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damages and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience. If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Rideshare
What are the benefits of subscribing to a rideshare rental car?
By choosing to subscribe to a rideshare rental car with Karmo, you can enjoy several benefits that alleviate the expenses associated with owning a car for rideshare purposes. With our subscription, you won’t have to worry about insurance, maintenance, omnibus licensing, or registration costs.
Moreover, you can avoid putting excessive kilometres on your personal vehicle, preventing rapid depreciation. Additionally, it may be possible to claim your weekly rental fee as a business expense with the guidance of your accountant.
We strive to provide you with a cost-effective and convenient solution for your rideshare needs.
How many kilometres can I drive on a rideshare rental subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our Rideshare subscription plans. To make it easier for you, we provide a generous kilometre allowance of 1,500 km per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged for the additional kilometres at the rate of 30c/ kilometre.
We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 10%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
What is the minimum rideshare subscription plan duration?
The rideshare rental subscription plans have a minimum duration of 1 week. Please note that all rideshare plans require a 1-week notice period before returning the vehicle. We want to ensure you are aware of these timeframes to facilitate a smooth and hassle-free experience.
If you have any further questions or need clarification, please don’t hesitate to contact our customer support team. We’re here to assist you.
Unfortunately, for rideshare purposes, there is a maximum weekly allowance of 1,500 km included in your subscription plan. It is not possible to add extra kilometres to your plan.
If you have any further questions or require additional information, please don’t hesitate to contact our customer support team. We are here to assist you in any way we can.
What is included in the rideshare rental subscription plan?
At Karmo, we take pride in offering comprehensive car subscription plans that cover various services and expenses related to your vehicle. Our rideshare rental subscription plans include:
- Cost of the Car: The subscription fee covers the cost of the vehicle itself, allowing you to enjoy driving without the burden of car ownership.
- Registration Fees: We handle the registration fees associated with the vehicle, ensuring that it remains legally compliant throughout your subscription period.
- Roadside Assistance: Our car subscription plans include roadside assistance services, providing you with peace of mind in case of any unexpected breakdowns or emergencies on the road.
- Karmo Provided Damage Cover: We provide damage coverage for the subscribed vehicle, safeguarding you against potential damages and accidents.
- Servicing and Maintenance: Servicing and maintenance of the vehicle are included in the subscription plan, ensuring its optimal performance and reliability.
By bundling these services and expenses together, we aim to offer a hassle-free and all-inclusive car subscription experience. If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
EV Subscription
What is an EV subscription?
Karmo electric vehicle subscriptions allow our customers to drive new EVs without committing to long term contracts or worrying about the everyday aspects of owning a car. Karmo’s car subscription fee bundles depreciation, registration, roadside assist, insurance, servicing and maintenance into one neat, weekly fee. There is plenty of flexibility when it comes to swapping cars and every car on our subscription rotation is brand new. Karmo makes sure you receive a brand new car every 4 or 6 months, so you’re never paying for a used rental!
For more details on car subscriptions, you can view the car subscription, rideshare rental or business section of the FAQs relevant to your needs, or contact us for more information.
Can I change the type of EV I have on subscription?
We understand that your needs may change over time, and we want to ensure that you have the flexibility to choose a vehicle that suits your preferences. That’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan including EV, Hybrid or Petrol vehicles.
This means that you can easily switch to a different vehicle that better aligns with your current needs. Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
Please keep in mind that there may be additional charges associated with upgrading to a higher-end vehicle or changing the make and model. For more details on the swapping or upgrading process, and to learn about any applicable charges, we encourage you to get in touch with our friendly team.
We want to ensure that you’re satisfied with your vehicle choice throughout your subscription plan, so don’t hesitate to reach out to us for more information or assistance with swapping or upgrading your vehicle.
For more details on car subscriptions, you can view the car subscription, rideshare rental or business section of the FAQs relevant to your needs, or contact us for more information.
Is charging costs included in the EV subscription plan?
While our subscription plan covers a wide range of expenses, it’s important to note that certain costs are not included. These costs include charging expenses, which remain the responsibility of the subscriber. This means that you will need to bear the costs associated with charging the vehicle during your subscription period.
If you have any specific inquiries or require further details about our subscription plans, please don’t hesitate to contact our customer support team.
Fleet
How many kilometres can I drive on a fleet subscription plan?
At Karmo, we want to ensure you have a smooth and hassle-free experience with our car subscription plans. To make it easier for you, we provide a generous kilometre allowance of 385 km per car per week. You can drive worry-free within this limit.
In the case that you exceed this amount, you will be charged an excess mileage fee at a rate of 30 cents per kilometre over your allowance. We want to keep things transparent, so you can always find your kilometre allowance details in your contract, as well as on the window sticker located in your car.
We encourage responsible usage of our subscription plans to ensure fairness and maintain the quality of our service. If we notice that you consistently exceed the kilometre allowance by more than 20%, we may need to discuss this with you. In such cases, we may request the vehicle to be returned or initiate a contract renegotiation to find a solution that best fits your needs.
We believe in offering flexibility and giving you the freedom to choose the subscription plan that suits your needs. If you have any further questions or need clarification, please don’t hesitate to reach out to our dedicated team. We’re here to assist you every step of the way!
Am I able to swap the make and model of my fleet vehicle I am subscribed to?
We understand that your business needs may change over time, and we want to ensure that you have the flexibility to choose a vehicle that suits your preferences. That’s why we offer the option to swap or upgrade the make and model of your vehicle at the end of each subscription plan.
This means that you can easily switch to a different vehicle that better aligns with your current needs. Whether you’re looking for a different make, model, or even upgrading to a higher-end vehicle, we’re here to assist you.
Please keep in mind that there may be additional charges associated with upgrading to a higher-end vehicle or changing the make and model. For more details on the swapping or upgrading process, and to learn about any applicable charges, we encourage you to get in touch with our friendly team.
We want to ensure that you’re satisfied with your vehicle choice throughout your subscription plan, so don’t hesitate to reach out to us for more information or assistance with swapping or upgrading your vehicle.
How does the handover process work for collecting a fleet subscription car from Karmo?
Once your booking with Karmo is confirmed, we’re excited to welcome you to one of our Karmo hubs to collect your new vehicle. Our team will be eagerly waiting to assist you throughout the handover process.
During the handover, our knowledgeable team members will guide you through the features of the vehicle, ensuring you have a clear understanding of its functionalities. They will be available to answer any questions you may have, helping you feel confident and comfortable with your new car.
Additionally, we will provide you with all the necessary documents pertaining to your subscription, ensuring a smooth and well-documented process. We will also hand over the keys to your new vehicle, symbolising the start of your exciting subscription journey with Karmo.
Our aim is to make the collection process as seamless as possible, ensuring you have a positive experience from the moment you arrive at our Karmo hub. We look forward to providing you with excellent service and assisting you with any further needs or inquiries you may have.
What is the minimum subscription plan duration for the fleet subscription service?
The minimum duration for a Karmo subscription plans is 120 days.
Furthermore, we offer discounted rates for extended subscription periods. You have the option to subscribe for up to 9 months, allowing you to enjoy the benefits of a longer subscription at a reduced rate.
For more information about available subscription plans and durations for specific vehicles, we encourage you to contact us directly. Our customer support team will be happy to provide you with detailed information tailored to your needs.