Subscribe to the BYD ATTO 3 Premium in Melbourne

In the unfortunate event of an accident or breakdown while using your subscription car;

Step 1: Call 000 if it is an emergency

Step 2: Fill in a Karmo Damage Report

If you’ve been involved in a car accident or have experienced minor damage to a Karmo vehicle, you’re in the right place. We understand how stressful these situations can be, and we’re here to help. To report your car accident or minor damage, simply fill in the Recoversure Claims form.

In the event you have been in a multi vehicle accident, please ensure you collect the third-parties details while on site of the accident, you will need these details to complete the form.

Information you need to provide​​

• Contact details
• Vehicle details and rego
• Insurance details
• Licence details (photo) of other drivers involved (name and address)
• If possible, please take notes/photos/video of the accident scene, cross streets, landmarks, the direction of travel and car damage, as this information will help you complete an insurance claim.

Once you provide us with the necessary details, our dedicated team will promptly assist you in resolving the issue. So rest assured that we’ll handle your report with utmost care and professionalism.

Step 3: Access Roadside Assistance

Contact 1300 388 044 to access 24/7 roadside assistance.

Getting into a new vehicle

A new vehicle can be arranged to continue your subscription plan within one day. However in some rare circumstances Karmo may refuse to renew your subscription plan if you are deemed too high of risk.

Damage Excess Fees

In the event of an accident a Damage Excess Fee may be payable by you, which will be refunded if you are cleared ‘not at fault’ by the insurance provider.

If you have been found to be ‘at fault’, a weekly At Risk Driver Fee will be charged on top of your weekly plan for a period of 12-months from the date of your incident claim. If you have another incident in this 12-month period, the 12-months will start again.